In Case of Emergency

Genesis Energy, LP. Pipeline Emergency

If you are reporting a pipeline emergency, please call us immediately:

Emergency Hotline: 1-800-806-5463
This line is monitored 24/7.

Reporting Pipeline Emergencies

Pipeline incidents can include:

  • Unusual odor or hissing sounds
  • Dead vegetation near pipeline right-of-way
  • Visible damage to pipeline structures
  • Leaks or spills in water or coastal areas
  • Unauthorized excavation near pipeline routes

If you notice any of the above, evacuate the area and call our emergency hotline.

Safety Commitment

We are committed to protecting people, communities, and the environment by ensuring rapid and effective response to any pipeline emergency. Your safety is our top priority.

What does Genesis Energy, L.P. do if an emergency occurs? 

If an emergency occurs, personnel are sent to the location as soon as possible, and some operations may be completed remotely by our Pipeline Control Center located in Houston, TX. Our personnel are trained to recognize dangers and respond appropriately to minimize hazards of a potential emergency on the pipeline.

In the unlikely event of a pipeline release, we coordinate closely with local, state, and federal emergency responders.

How to get additional information for Non-Emergency Questions?

For questions related to pipelines and pipeline facilities in your community, please contact us at @email